**Shop Policy for Cindy Murphy & the Murphys Music**
Welcome to Cindy Murphy & the Murphys Music! We’re thrilled to have you here. To ensure a smooth and enjoyable experience for all our customers, please take a moment to familiarize yourself with our shop policies:
1. **Orders and Payment:**
– All orders must be placed through our website or in-person at our physical store.
– We accept payment via credit/debit cards, PayPal, and cash for in-store purchases.
– Orders are processed promptly upon payment confirmation.
2. **Shipping:**
– We offer shipping to addresses within the United States, Ireland, Great Britain, and select European countries.
– Shipping costs and delivery times vary based on location and the selected shipping method.
– Orders are typically shipped within 1-2 business days, excluding weekends and holidays.
– Customers are responsible for providing accurate shipping information. We are not liable for orders lost due to incorrect addresses provided by the customer.
– Please note that custom clothing and household items may take up to 2 weeks for delivery, as all items are printed to order.
3. **Returns and Exchanges:**
– We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within 14 days of receiving your item to initiate a return or exchange.
– Items must be returned in their original condition and packaging, with all tags attached, for a full refund or exchange.
– Customers are responsible for return shipping costs unless the item received is defective or incorrect.
4. **Damaged or Defective Items:**
– In the rare event that you receive a damaged or defective item, please contact us immediately.
– Upon receipt of the returned item, we will issue a refund or replacement, depending on your preference.
5. **Customer Service:**
– Our dedicated customer service team is here to assist you with any questions or concerns you may have.
– You can reach us via email at info@themurphysmusic.com or by phone at +353 89 448 0896 during our business hours.
6. **Privacy and Security:**
– We are committed to protecting your privacy and ensuring the security of your personal information.
– Your data will only be used for order processing, shipping, and customer service purposes. We will never sell or share your information with third parties.
7. **Feedback and Reviews:**
– We value your feedback and appreciate your honest reviews of our products and services.
– If you’re satisfied with your experience, please consider leaving us a review on our website or social media channels.
Thank you for choosing Cindy Murphy & the Murphys Music! We appreciate your support and look forward to serving you again in the future.